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Inside
A writing desk at night lit by one brass lamp, a pen resting on a folded card

By enquiry only

Begin a conversation.

Tell us who is travelling and when. A person reads every enquiry, replies within 24 hours, and follows with a written proposal.

Direct

Write as much or as little as you like. If you would rather use email, it reaches the same person.

concierge@insideexperiences.com

A personal reply within 24 hours. A written proposal within 48 hours.

Only your name and email are needed. Everything else saves us a round of questions.

Your details

We use what you send here to answer your enquiry and to plan your days in Madrid. We pass on only what a guide, a driver or a restaurant needs to run them. See the privacy policy for the detail. Read the privacy notice

Approximate is fine.

Adults and children, if any.

Honeymoon, anniversary, birthday, a business trip.

A range, not a commitment. It tells us at what level to design.

What you already know about Madrid, what you would rather avoid, anything that has to happen on a particular day.

After you press send

  1. I

    Within 24 hours

    A person reads the enquiry and replies. If something is missing, that reply is where we ask for it.

  2. II

    Within 48 hours

    A written proposal: the order of the days, who runs each one, what is included and what it costs, in a document you can forward.

  3. III

    Then we adjust

    You change what you want changed. Nothing is confirmed and no deposit is taken until the document says what you want it to say.

Hotels, agencies and DMC

Sending a guest to us

If you work at a concierge desk, an agency or a DMC, the partners page explains how we collaborate and has a form written for you. When it is quicker to send a guest straight across, this form reaches the same desk: give us the dates, what they have asked for, and name your property in the message.

How we work with partners